Terms and conditions
1. General Terms
1.1 These terms and conditions are provided to outline the services provided by the Adjustable Saddle Specialists and supplement any terms already listed under the other relevant sections of this website.
1.2 We reserve the right to amend, change or update these terms and conditions at any time.
1.3 It is your responsibility to read through our terms and conditions thoroughly, if you disagree with any of our terms and conditions you should not continue with your order or use our services.
1.4 We endeavour to ensure the website is accurate and up to date, but we reserve the right to remove, amend or update the website for any reason and at any time without notice. Occasionally there may be circumstances where a saddle has already been sold, but is still live on our website, in such cases we reserve the right to cancel your order.
1.5 We provide saddles for sale only and do not offer fitting services. We will always endeavour to ensure that the saddles that we sell on our website are sound and fit for purpose All products are sold as is (including saddles sold on a commission basis), it is your responsibility to have the saddle you have purchased checked by a qualified saddler during your 5 day trial to confirm they are fit for the purpose that they are intended for. You must ensure that care is taken when trying any saddle, we cannot be held accountable for any accident or injury that may occur as result of not following this instruction. We cannot accept responsibility for products found to be faulty after the trial period.
1.6 Any information or guidance provided by the Adjustable Saddle Specialists is for general interest and reference purposes only, we always recommend you seek the advice of a qualified saddle fitter.
1.7 Personal information – We will use the personal information that you provide to us –
(a) to provide you with your order
(b) to process your payment for your order
(c) to provide updates on new stock, promotions or special offers that may be of interest, unless of course you have opted out of receiving such information at the time of placing your order or by contacting us separately to do so at any time after you have placed your order.
1.8 We take all reasonable precautions regarding keeping personal details and payment details secure; however, we cannot be held responsible for any losses associated with unauthorised access to your details by a third party.
2 Placing an Order
2.1 You will be legally bound to our terms and conditions once an order has been placed.
2.2 It is your responsibility to check and to be happy with the product description and pictures shown before placing an order.
2.3 We make every effort to display and describe any marks, fading, scratches or imperfections associated with the used and nearly new saddles advertised on our website accurately. If you are unsure or have any questions in regard to the condition of a saddle, please contact us before purchase.
2.4 In the event that details, pictures or prices are listed incorrectly on our website or the saddle you wish to purchase is no longer available, we reserve the right to cancel an order, should this happen you will be notified.
2.5 Payment for your order must be made by Credit or Debit card. Once the payment has been received and processed, you will receive an email acknowledgement confirming the details of your order. It is your responsibility to ensure that the details confirmed in the email acknowledgement are correct and notify us immediately if there are any errors.
2.6 Should you wish to make any changes to the saddle that you have ordered, provided that the saddle has not already been dispatched, we will endeavour to make such requested change where possible, which may also include informing you in regard to any price or delivery changes, which must be agreed to.
2.7 Should you wish to cancel the saddle that you have ordered, provided that the saddle has not already been dispatched, we will endeavour to terminate your order, but we will deduct any fees associated with your payment method that we incur as a result of such cancellation.
2.8 You must tick the terms and conditions acknowledgement box when placing your order, to confirm you have read and agreed to our terms and conditions.
2.9 As well as selling saddles, we sell saddles on a commission basis on behalf of customers, for these sales the Adjustable Saddle Specialists are acting as an agent on behalf of these customers.
2.10 All trial periods are for a maximum 5 days and apply for saddles delivered to a UK address only (no 5 day trial will be given on European and International orders). Please note if the saddle is returned to us following a trial, we will refund you the purchase price of the saddle minus the return delivery cost of £21.99 as the postage you have already paid is for one way only, and a £18 fee to cover banking and packaging costs..
2.11 The 5 day trial period is inclusive of weekends and public holidays, the trial starts on the delivery date of your order. We must be contacted if you wish to return a saddle after the trial period, by no later than 5pm on the 5th business day following the delivery date.
2.12 For saddles being returned after the trial period, all saddles must be boxed and returned to us bubble wrapped in the same box which you received the saddle in (provided that the original box is not damaged during delivery, in which case you will be required to provide an alternative box). Please take care to make sure that all sticky tape is removed before re-using the bubble wrap, to ensure that it does not stick to the surface of the saddle which will cause damage when it is later removed. We will arrange the return postage (which will be deducted from the refund given to you) and you must take the boxed saddle to your local post office for Parcelforce deliveries or your local designated shop for DPD deliveries. You are responsible for the saddle until such time that you have obtained a receipt from the relevant courier company to confirm that they accepted the saddle for the return delivery to us.
2.13 Once we have provided you with the return postage label, the boxed saddle, must be taken to your local post office for Parcelforce deliveries or your local designated shop for DPD deliveries by no later than the next working day. If this is not adhered to, then a deduction of £20 per day from the refund you receive will be liable, starting on the 6th day, for a maximum of 3 days, up to and including the 8th day. If the saddle is not returned to us by the 8th day, then we shall deem the saddle to have been accepted by yourself and the trial period will be deemed to be completed.
2.14 If you fail to let us know by 5pm on the 5th business day that you wish return a saddle, you will be liable to a deduction of £20 per day from the refund you receive, starting on the 6th business day, for a maximum of 3 days, up to and including the 8th day. If the saddle is not returned to us by the end of the 8th day, then we shall deem the saddle to have been accepted by yourself and the trial period will be deemed to be completed.
2.15 It is your responsibility to inspect any saddles you have on trial immediately after they arrive and contact us if you believe the condition or description of the saddle is not the same as the description on our website. This includes any damage that may have occurred during the delivery. If you receive your saddle from the courier company and if the box is badly damaged, please take pictures or a video when opening the box and contact us immediately with the details.
2.16 Any saddles you have on trial from us are your responsibility from the time that they are delivered to you and must returned to us in the same condition in which they were received. Saddles must be stored securely at home and for example not kept in the tack room on the stable yard or in your car. Any saddle not returned to us for any reason (other than its loss through a courier company) will be your responsibility and no refund will be given. Any saddle that comes back damaged structurally or cosmetically may only be liable to a partial refund or in some cases no refund will be given at all.
2.17 Any saddle that is not returned in a clean condition after a trial will be subject to a £10 cleaning fee, which will be deducted from the refund you receive.
2.18 If you are eligible for a refund, such refund will be initiated within 5 business days of the saddle being returned to us and inspected by us. Once the refund has been initiated by us, it will be subject to your banks timelines for reallocating the funds back to you. Any relevant fees due as outlined in these terms and conditions, will be deducted from the amount you are refunded. All refunds will be made by the method you used for payment.
3. Delivery
3.1 Our delivery terms are detailed on the “Delivery” page of this website, if for any reason there is an event outside of our control which means there is delay to the delivery, we will notify you as soon as possible and we will take appropriate steps to minimise the effect of the delay, but we cannot be held responsible for such event and any inconvenience caused as a result. If there is a risk of substantial delay (unless such delay has been caused as result of you failing to be available to accept the delivery) you may contact us to cancel your order and receive a refund for any saddle that you have paid for but not received.
3.2 It is your responsibility to ensure someone is present on the day of delivery, if there any difficulties regarding this, please contact us as soon as possible.
3.3 If you miss the first delivery attempt by the courier company, the courier company should leave a card detailing the date of next scheduled redelivery attempt
3.4 If you miss the courier companies maximum allowed delivery attempts, you will be responsible for organising collection from the courier company’s depot and you will also be liable for any associated additional costs.
3.5 It is your responsibility to sign for the boxed saddle on arrival and to report and photograph or video any damage caused during delivery before opening the box.
3.6 For deliveries outside of the UK, you will be liable to pay any associated costs which may be due in respect to taxes or import duties.
3.7 All delivery prices on the “Delivery” page of this website may be subject to adjustment due to any price increases by the relevant courier company or to cover increased insurance costs for higher value saddles.
4. Selling your saddle
4.1 If we agree to buy your saddle outright (not on a commission basis) we will require you to securely box up your saddle to send to us. We will send you a postage label and you must then take the saddle to your local post office for Parcelforce deliveries or your local designed shop for DPD deliveries. Once we have received and inspected the saddle and are satisfied that its condition is as was described, we will make the payment to you for the saddle as agreed. Such payment will be initiated within 5 business days of the saddle being received and inspected by us. Once the payment for your saddle has been initiated by us, it will be subject to your banks timelines for allocating the funds to you. Any delivery costs will be deducted from the amount you receive. If we dispute the condition of the saddle, a new purchase price may need to be negotiated with you or if an agreement cannot be reached, the saddle will need to be returned to you. Should the saddle need returning, you will be liable for all return costs that occur, as per the terms of our “Delivery” page of this website and the delivery terms detailed above.
4.2 If we agree to sell your saddle on a commission basis, we will require you to securely box up your saddle to send to us. We will send you a postage label and you must then take the saddle to your local post office for Parcelforce deliveries or your local designed shop for DPD deliveries. If your saddle arrives to us and upon inspection, we dispute the condition of the saddle, a new sale price may need to be negotiated with you or if an agreement cannot be reached, the saddle will need to be returned to you. Should the saddle need returning, you will be liable for all return costs that occur, as per the terms of our “Delivery / Dispatch” page of this website and the delivery terms detailed above.
4.3 Saddles being sent to us to be sold on a commission basis will be subject to a £10 cleaning fee to ensure the saddle is up to our high standard to be advertised and resold on our website, however if upon in inspection of your saddle we find does not require any cleaning whatsoever, we will waive this fee.
4.4 If you wish to have your saddle with us to sell on commission basis returned to you, you may do so at any time by contacting us, providing the saddle is not out on trial. All saddles out on trial will be deemed sold, unless they are returned to us once the trial period is ended. Please allow us 5 business days from the date in which we are informed that you wish for your saddle to be returned to you, we will arrange the return postage as per the terms of our “Delivery” page of this website and the delivery terms detailed above. Please note the delivery costs and cleaning costs will need to be paid in full before the saddle is returned to you.
